The user should have an easy access to radio control application for mission critical operations. He could access to his app via SmartTouch widgets, persistent notification and/or Application Launcher.

Takeaways

  1. Offering a complimentary, updated user interface for controlling the radio without compromising the familiar mission critical interface was challenging

  2. Phase by phase approach as the program schedule had been impacted by COVID in 2020 especially in terms of research and usability testing.

  3. Definition of collaborative platform for Smart Touch for optimal radio control and productivity

  4. Understanding the needs of covert users and design for those specific needs

Role: UX Lead

Collaborated with: Product Owners, Architect, Developers, Testers, PM, Researchers

Duration: July 2020 - 8 months

Overview

M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.

Role: UX Lead

Collaborated with: Product Owners, Architect, Developers, Testers, PM, Researchers

Duration: July 2020 - 8 months

Overview

M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.

Overview

M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.

Preliminary Research

There were various Voice of Customer sessions in Europe & Asia targeting different users to receive feedback from the recently launched mission-critical radios called MXP 600. Motorola received valuable feedback shape the vision of  communications. There is a shift especially in European market, where customers start to use smartphones in their fleet for work-related tasks.

Key Values

Potential solution aims to provide more enhanced user experience including data related tasks. It also aims to minimize device removal that would provide discrete navigation for covert users. There is a gap in the market as there is no collaboration with smartphones and radios where users have to use both at the same time for different purposes.

In VOC sessions, we discussed with customers to identify specific tasks that are trending to migrate from radios to smartphones. Result of our task survey helped my team to cluster and prioritize features/tasks for the collaborative application idea.

Mission critical operations landscape has been changing. A growing number of our customers are addressing their data needs with smart phones (such as messaging, notebooking and capturing evidence). Radios on the other hand are ideally suited for instinctive interactions for situations that involve high stress. ​​​​​​​

Current radio interfaces are keypad based and are perceived as being outdated and inefficient for deeper interaction. There is a clear need for a supplementary interface, to offer a more efficient way of interacting with the radio for advanced navigation and input (text) involved activities such as searching address book contacts, typing and reading text messages and controlling the radio from the smartphone. 

Program Schedule

Program schedule had been impacted by COVID in 2020 especially in terms of research and usability testing. We had a chance to have a limited usability testing with city of London Police and Berlin Police followed by Alpha and Beta Testing before we publicly launched the application in Play Store.

During the research we focused on end to end experience including stages such as exploration, quoting, buying, customization, training and usage. During the alpha & beta testing and heuristic evaluation, I clustered UX related issues and feedback with researcher. I collaborated with PDM to prioritize UX related enhancements and new request from customers for Phase 2. Those include items such as single application deployment and soft Push to Talk experience.

Smart Touch ~ Collaborative Platform

Devices UX team at Motorola designed a platform called Smart Touch for mission critical users. It is a flexible platform that is expanded to collaborative class for the first time with M Radio Control.  It is specifically for smartphones and optimal to control radio & tasks. 

Pairing Experience

Single App Experience

The user should have an easy access to radio control application for mission critical operations. He could access to his app via SmartTouch widgets, persistent notification and/or Application Launcher.

Bluetooth Pairing: The user can connect his radio to smartphone via Bluetooth.

NFC Pairing: The user can simply touch his smartphone to the radio which could automatically enable the connection.

Soft Push to Talk Experience

For users who don't prefer to remove their radios for covert operations, Soft Push to Talk button is available on the application. Radio Control Widget provides call related information including caller name, call state and talkgroup information.

M Radio Control App

The solution is a remote radio interface application that provides users an alternative way to control their radios simultaneously. 

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Bluetooth Pairing: The user can connect his radio to smartphone via Bluetooth.

NFC Pairing: The user can simply touch his smartphone to the radio which could automatically enable the connection.

Overview

M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.

Role: UX Lead

Collaborated with: Product Owners, Architect, Developers, Testers, PM, Researchers

Duration: July 2020 - 8 months

Check the website

Takeaways

  1. Offering a complimentary, updated user interface for controlling the radio without compromising the familiar mission critical interface was challenging

  2. Phase by phase approach as the program schedule had been impacted by COVID in 2020 especially in terms of research and usability testing.

  3. Definition of collaborative platform for Smart Touch for optimal radio control and productivity

  4. Understanding the needs of covert users and design for those specific needs

Takeaways

  1. Offering a complimentary, updated user interface for controlling the radio without compromising the familiar mission critical interface was challenging

  2. Phase by phase approach as the program schedule had been impacted by COVID in 2020 especially in terms of research and usability testing.

  3. Definition of collaborative platform for Smart Touch for optimal radio control and productivity

  4. Understanding the needs of covert users and design for those specific needs