The user should have an easy access to radio control application for mission critical operations. He could access to his app via SmartTouch widgets, persistent notification and/or Application Launcher.
Takeaways
Offering a complimentary, updated user interface for controlling the radio without compromising the familiar mission-critical interface was challenging
Phase by phase approach as the program schedule had been impacted by COVID-19 in 2020, especially in terms of research and usability tests.
Definition of a Collaborative Platform for Smart Touch for optimal radio control and productivity.
Understanding the needs of covert users and design for those specific needs
Role: UX Lead
Collaborated with: Product Owners, Architect, Developers, Testers, PM, Researchers
Duration: July 2020 - 8 months
Overview
M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.
Role: UX Lead
Collaborated with: Product Owners, Architect, Developers, Testers, PM, Researchers
Duration: July 2020 - 8 months
Overview
M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.
Overview
M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.
Preliminary Research
There were various Voice of Customer sessions in Europe & Asia targeting different users to receive feedback from the recently launched mission-critical radios called MXP 600. Motorola received valuable feedback shape the vision of communications. There is a shift especially in European market, where customers start to use smartphones in their fleet for work-related tasks.
Key Values
Potential solution aims to provide more enhanced user experience including data related tasks. It also aims to minimize device removal that would provide discrete navigation for covert users. There is a gap in the market as there is no collaboration with smartphones and radios where users have to use both at the same time for different purposes.
In VOC sessions, we discussed with customers to identify specific tasks that are trending to migrate from radios to smartphones. Result of our task survey helped my team to cluster and prioritize features/tasks for the collaborative application idea.
Mission critical operations landscape has been changing. A growing number of our customers are addressing their data needs with smart phones (such as messaging, notebooking and capturing evidence). Radios on the other hand are ideally suited for instinctive interactions for situations that involve high stress.
Current radio interfaces are keypad based and are perceived as being outdated and inefficient for deeper interaction. There is a clear need for a supplementary interface, to offer a more efficient way of interacting with the radio for advanced navigation and input (text) involved activities such as searching address book contacts, typing and reading text messages and controlling the radio from the smartphone.
Program Schedule
Program schedule had been impacted by COVID-19 in 2020, especially in terms of research and usability testings. UX team had a limited chance to have usability tests with city of London Police and Berlin Police followed by Alpha and Beta Testing before we launched the application in Play Store.
During the initial research UX team focused on end-to-end experience including stages such as exploration, quoting, purchasing, customization, training, and app usage. During the Beta testing and Heuristic Evaluation, I clustered UX-related issues with the researcher. I collaborated with Product Owner to prioritize UX actions for Phase 2. Those include features such as single application deployment and soft Push to Talk experience.
Smart Touch ~ Collaborative Platform
Devices UX team at Motorola designed a platform called Smart Touch for mission critical users. It is a flexible platform that is expanded to collaborative class for the first time with M Radio Control App. It is specifically for smartphones and optimal to control radio & tasks.
The user should have an easy access to radio control application for mission critical operations. He could access to his app via SmartTouch widgets, persistent notification and/or Application Launcher.
Bluetooth Pairing: The user can connect his radio to smartphone via Bluetooth.
NFC Pairing: The user can simply touch his smartphone to the radio which could automatically enable the connection.
Soft Push to Talk Experience
For users who don't prefer to remove their radios for covert operations, Soft Push to Talk button is available on the application. Radio Control Widget provides call related information including caller name, call state and talkgroup information.
M Radio Control App
The solution is a remote radio interface application that provides users an alternative way to control their radios simultaneously.
Bluetooth Pairing: The user can connect his radio to smartphone via Bluetooth.
NFC Pairing: The user can simply touch his smartphone to the radio which could automatically enable the connection.
Overview
M-Radio Control is a collaborative application that increases the efficiency of advanced radio interaction, while not compromising the intuitive and mission critical “eyes-up” interaction. Police officers can connect their radio via Bluetooth and improve Interaction experience of both purpose built devices and smartphones by leveraging the individual strengths of devices.
Role: UX Lead
Collaborated with: Product Owners, Architect, Developers, Testers, PM, Researchers
Duration: July 2020 - 8 months
Takeaways
Offering a complimentary, updated user interface for controlling the radio without compromising the familiar mission critical interface was challenging
Phase by phase approach as the program schedule had been impacted by COVID in 2020 especially in terms of research and usability testing.
Definition of collaborative platform for Smart Touch for optimal radio control and productivity
Understanding the needs of covert users and design for those specific needs
Takeaways
Offering a complimentary, updated user interface for controlling the radio without compromising the familiar mission critical interface was challenging
Phase by phase approach as the program schedule had been impacted by COVID in 2020 especially in terms of research and usability testing.
Definition of collaborative platform for Smart Touch for optimal radio control and productivity
Understanding the needs of covert users and design for those specific needs
