Zest is a design solution for nurses to increase their work motivation by positive feedback and enhance their communication with patients. It aims to increase the wellbeing of nurses in their working environment.
My responsibilities: Secondary & Primary Research, Analysis & Strategy, Persona Creation, Concept Generation, User Journey Mapping, User flows and wireframes, Prototypes
Duration: 2018 [3 months]
TIMELINE
PROBLEM STATEMENT
How to enhance well-being of nurses by increasing motivation and gratification in their working environment?
This studio project's topic was "designing for better well-being in a working environment". The reason why I decided to focus on nurses is that researches show that nursing is one of the most stressful profession in the world. Nurses are more likely to have physical problems such as overweight, get less sleepand mental problems such having higher levels of stress. As the largest and most trusted health care profession, nurses are critical to the health of the nation. High levels of stress result in staff burnout and turnover and adversely affect patient care.
NURSING ROLE IN THE US
PRIMARY RESEARCH
Primary research included surveys, interviews and group meetings for design feedback in order. Nurses were from various hospitals including various roles such as ER, RN, OB/GYN, geriatrics, Medical surgical nurse, radiologist, research nurse, nurse navigator, home care RN, occupational health ER, medical surgical unit nurse.
RESEARCH INSIGHTS
PERSONA
INITIAL IDEATION
GROUP MEETINGS
ZEST - USER JOURNEY
WIREFRAMING
USER FEEDBACK
FINAL PROPOSAL
RESPITE
Calendar & Patients
Respite & Motivation Wall
INSTANT FEEDBACK
Nurses will have better communication and positive feedback which will eventually help them to have balanced health & wellbeing. Patients would find a way to reach out nurses easily and show their gratitude after their treatment.
WATCH APP
TAKE AWAYS
1- One of the most challenging part was to reach out nurses during the research and feedback process. Permissions including consent forms, privacy agreement, tight schedules and appointments took more effort and time than estimated. It resulted in shifts and rearrangements on my design process timeline.
2- During the first research and interview phase with nurses, I tried to provide options as design solution in various forms (space, product, wearable etc). If I had a chance to go back, I would show initial ideation materials at the end and in a more organized and narrowed way so that nurses would not be biased while talking about their expectations.
3- Due to restrictions, I didnot have a chance to show the high fidelity solution to the same nurses that I collaborated during the first user testing phase. I would arrange 2 phases of user feedback sessions with the same nurses to have an accurate feedback for the design improvement.
FURTHER STEPS
1- As a next step I would include a few more nurses for the final design user feedback.
2- I would focus on the patient's interaction to have a hollistic design approach including all stakeholders in the system.
