Takeaways
The design of an interface for a distinct hardware demanded cooperation among UX, ID, and HF.
Voice and touch controls were merged, and the principles for an enhanced Smart Touch design system were established.
Designing for a broader range of users was challenging, as UX had to accommodate the common needs and expectations of the various target groups.
Reaching out to end consumers was also challenging, and I had to collaborate with partners for feedback sessions.
Transportation
Streamline communication between fleet supervisors, dispatchers, logistics and IT
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Hospitality
Increase efficiency on guest relationships, security, maintenande and IT departments
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Manufacturing
Deliver on your promise of producing quality products to customers and boost productivity
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Ecosystem
Radios are now becoming a part of the connected ecosystem where the end user can connect to video security, work ticketing and inventory management with one integrated devices. ION targets different verticals such as Schools, Hospitals, Hotel, Manufacturing and Transportation at a time.
Research
Before the initiation, the UX Team worked with the Research Team and conducted research in EMEA, APAC, NA, and LATAM areas. In total, there were 18 sessions with 66 participants. I generated exploratory use cases for the future to validate the needs from customers. After the feedback, I prioritized the use cases and shared those with the Product Team to shape the requirements.
During the design phase, the team conducted 1st phase of Customer Touch Point Sessions with 20 customers. The goal was to validate the new design concepts, explore opportunities, and identify issues.
Towards the end of the design process, we conducted 2nd phase of Customer Touch Point Sessions with 50 participants. The aim was to resolve the open items and validate the design decisions.
Last but not least, Beta testing sessions were conducted to evaluate the functionality, reliability, and usability of the product & features.
Design Language
Motorola has a design system called Cobalt that spans multiple products. My team worked on defining the principles and behaviors of the unique class called Cobalt's Smart Touch for mission-critical handheld devices. We aim to provide information at a glance with large fonts, large targets, high contrast, and a clean interface. For eyes-up navigation the aim is to provide shallow UI structure for the end users. I applied these principles to this new product as well.
Final Design
I worked on all Smart Touch features and out of box experience. Shift Manager is one of the features that I picked to demonstrate on here. My aim was to come with the most efficient way for users to complete their shift related tasks. This includes login/logout experience, status update and radio alias information. Shift manager has dedicated widget embedded on the Home Screen with quick actions.
Design Process
I was the Lead UX designer of this program and led the end-to-end design process for this project starting from ordering, till out of box experience.
Research was heavily included for this project and I was actively included in research starting from exploratory research before the initiation.
For design, I followed 2 weeks of design sprints in an agile environment. I collaborated with AP and BP developers at the same time to support both Radio and Android features on the device interface.
Target Users
For this product, the definition of the needs, expectations, goals and KPIs of target user was challenging as every field is very unique. However, they had some common needs such as a streamlined workforce, efficient communication and increased productivity. ION is a common approach to provide the best solution for both voice and data needs of our enterprise customers.
Dan
Airport Shift Supervisor
“The faster we can get travelers on and off the premises the better off we, and they, are.”
Needs:
Timely information (trespass list, BOLO, etc.)
Cooperation from airport authority & public
Access to all locations including onboard aircraft
Dan
Airport Shift Supervisor
“The faster we can get travelers on and off the premises the better off we, and they, are.”
Needs:
Timely information (trespass list, BOLO, etc.)
Cooperation from airport authority & public
Access to all locations including onboard aircraft
Dan
Airport Shift Supervisor
“The faster we can get travelers on and off the premises the better off we, and they, are.”
Needs:
Timely information (trespass list, BOLO, etc.)
Cooperation from airport authority & public
Access to all locations including onboard aircraft
Melissa
Hotel Receptionists
“If a guest is coming into the resort, they will most likely speak with me first.”
Needs:
Create correct impressions of people coming in and out
Easy, complete, & secure log of all guests
Communicate with the hotel staff efficiently
Melissa
Hotel Receptionists
“If a guest is coming into the resort, they will most likely speak with me first.”
Needs:
Create correct impressions of people coming in and out
Easy, complete, & secure log of all guests
Communicate with the hotel staff efficiently
Melissa
Hotel Receptionists
“If a guest is coming into the resort, they will most likely speak with me first.”
Needs:
Create correct impressions of people coming in and out
Easy, complete, & secure log of all guests
Communicate with the hotel staff efficiently
George
Maintenance Engineer
“The most important thing is the ability to work fast to figure out what’s wrong and repair the machines.”
Needs:
Accurate report of technical issues from assembly line
Time and means to assess issues thoroughly
George
Maintenance Engineer
“The most important thing is the ability to work fast to figure out what’s wrong and repair the machines.”
Needs:
Accurate report of technical issues from assembly line
Time and means to assess issues thoroughly
George
Maintenance Engineer
“The most important thing is the ability to work fast to figure out what’s wrong and repair the machines.”
Needs:
Accurate report of technical issues from assembly line
Time and means to assess issues thoroughly
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Final Design
I worked on all Smart Touch features and out-of-the-box experience. Shift Manager is one of the features that I picked to demonstrate here. I aimed to come up with the most efficient way for users to complete their shift-related tasks. This includes login/logout experience, status update, and radio alias information. Shift manager has a dedicated widget embedded on the Home Screen with quick actions.
Ecosystem
Radios are now becoming a part of the connected ecosystem where the end user can connect to video security, work ticketing and inventory management with one integrated devices. ION targets different verticals such as Schools, Hospitals, Hotel, Manufacturing and Transportation at a time.
Target Users
.For this product, definition of the needs, expectations, goals and KPI's of target user was challenging as every field is ver unique. However, they had some common needs such as streamlined workforce, efficient communication and increased productivity. ION is a common approach to provide the best solution for both voice and data needs of our enterprise customers.
Research
Before the initiation, UX Team worked with Research Team and conducted research in EMEA, APAC, NA and LATAM areas. In total, we had 18 sessions with 66 participates. We generated exploratory use cases for future to validate the need from customers. Based on this feedback, we prioritized the use cases and shared those with Product Team to shape the requirements
During design phase, we conducted 1st phase of Customer Touch Point Sessions with 20 customers. Goal was to validate the new design concepts, explore opportunities and identify issues.
Towards the end of the design process, we conducted 2nd phase of Customer Touch Point Sessions with 50 participants. Aim was to resolve the open items and validate the design decisions
Last but not least, Beta testing sessions were conducted to evaluate the functionality, reliability and the usability of the product & features.
Design Language
Motorola Solutions has a design system called Cobalt that spans multiple products. UX aim is to use Cobalt to follow the same design language on ION. My team worked on defining the principles and behaviors of unique class called Cobalt's Smart Touch for mission critical hand held devices. Our aim is to provide information at a glance with large fonts, large targets, high contrast and clean interface. For eyes up navigation aim is to provide shallow UI structure for end users.
Design Process
I was the lead UX designer of this program and led the end to end design process for this project starting from ordering, till out of box experience.
Research was heavily included for this project and I was actively included in research starting from exploratory research before the initiation
For design, we followed 2 week design sprints in agile environment. I collaborated with AP and BP developers at the same time to support both Radio and Android features on Radio Interface.
Takeaways
The design of an interface for a distinct hardware demanded cooperation among researchers from UX, ID, and HF. Voice and touch controls were merged, and the principles for an enhanced Smart Touch system were established.
The task of designing for a broader range of users was challenging, as UX had to accommodate for the common needs and expectations of the target group.
Reaching out to end consumers was also challenging, and we collaborated with partners for feedback sessions.
Role: UX Lead
Collaborated with: Product Owners, Architect, AP & BP Developers, Testers, PM, Researchers
Duration: August 2018 - 24 months
Overview
ION is the first business-ready communication device with all-on voice and broadband data capabilities. It is a combination of two way conventional radios and data centric smart phones.
The enterprise workers rely on multiple devices to not only stay connected with other team members through voice, but also to access the full multimedia capabilities available on an Android platform. Now there is one device that brings together the reliability of a Push-To-Talk (PTT) device with an open app ecosystem on the Android platform.
Role: UX Lead
Collaborated with: Product Owners, Architect, AP & BP Developers, Testers, PM, Researchers
Duration: August 2018 - 24 months
Check the website
Overview
ION is the first business-ready communication device with all-on voice and broadband data capabilities. It is a combination of two way conventional radios and data centric smart phones.
The enterprise workers rely on multiple devices to not only stay connected with other team members through voice, but also to access the full multimedia capabilities available on an Android platform. Now there is one device that brings together the reliability of a Push-To-Talk (PTT) device with an open app ecosystem on the Android platform.
Role: UX Lead
Collaborated with: Product Owners, Architect, AP & BP Developers, Testers, PM, Researchers
Duration: August 2018 - 24 months
Check the website
Overview
ION is the first business-ready communication device with all-on voice and broadband data capabilities. It is a combination of two way conventional radios and data centric smart phones.
The enterprise workers rely on multiple devices to not only stay connected with other team members through voice, but also to access the full multimedia capabilities available on an Android platform. Now there is one device that brings together the reliability of a Push-To-Talk (PTT) device with an open app ecosystem on the Android platform.