90%
Deployment Time
88.4
System Usability Score
4.6
Average Satisfaction Rating
90%
Deployment Time
88.4
System Usability Score
4.6
Average Satisfaction Rating
90%
Deployment Time
88.4
System Usability Score
4.6
Average Satisfaction Rating
View More
Overview
A self-service tool to empower partner technologists with deploying MSI cloud services and reducing onboarding friction.
Role: UX Manager
Collaborated with: 3 Designers, 1 Researcher, Product & Engineering Teams
Duration: June 2024 - 15 months
Key Improvements
- Guided Installation: Provides intuitive directions to eliminate guesswork during the initial physical and digital setup
- Hardware Configuration: Helps configure network settings and system parameters directly from a smartphone.
- Faster Deployment: Aims to reduce the time a technician spends on-site by automating parts of the provisioning process
Key Improvements
- Guided Installation: Provides intuitive directions to eliminate guesswork during the initial physical and digital setup
- Hardware Configuration: Helps configure network settings and system parameters directly from a smartphone.
- Faster Deployment: Aims to reduce the time a technician spends on-site by automating parts of the provisioning process
Key Improvements
- Guided Installation: Provides intuitive directions to eliminate guesswork during the initial physical and digital setup
- Hardware Configuration: Helps configure network settings and system parameters directly from a smartphone.
- Faster Deployment: Aims to reduce the time a technician spends on-site by automating parts of the provisioning process
Overview
A self-service tool to empower partner technologists with deploying MSI cloud services and reducing onboarding friction.
Role: UX Manager
Collaborated with: 3 Designers, 1 Researcher, Product & Engineering Teams
Duration: June 2024 - 15 months
Overview
A self-service tool to empower partner technologists with deploying MSI cloud services and reducing onboarding friction.
Role: UX Manager
Collaborated with: 3 Designers, 1 Researcher, Product & Engineering Teams
Duration: June 2024 - 15 months
Result: Increased team autonomy and delivery capacity
Built & Scaled Multidisciplinary Team
• Hired and onboarded 3 designers to support growing support
• Mentored designers and researcher to elevate craft and ownership
• Defined clearer roles and responsibilities across design and research
Result: More predictable delivery and higher quality input
Established Structure & Process
• Implemented design critiques and feedback loops
• Operationalized research in the product life cycle
• Standardized workflows to across projects
How I Delivered Impact
Enabled Cross-Functional Alignment
• Drove alignment between design, product, and engineering
• Navigated trade offs between user needs with business constraints
• Elevated UX as a strategic partner in decision-making
Result:Stronger collaboration and better product outcomes
Result: More cohesive and insight-driven product direction
Drove UX Strategy Across Systems
• Leveraged research insights to identify key friction points
• Prioritized high impact initiatives with stakeholders
• Aligned teams around shared UX principles and goals
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How I delivered Impact
How I Delivered Impact
Result: More predictable delivery and higher quality input
Result: More predictable delivery and higher quality input
Result:Stronger collaboration and better product outcomes
Result: Increased team autonomy and delivery capacity
Result: Increased team autonomy and delivery capacity
Built & Scaled Multidisciplinary Team
• Hired and onboarded 3 designers to support growing support
• Mentored designers and researcher to elevate craft and ownership
• Defined clearer roles and responsibilities across design and research
Established Structure & Process
• Implemented design critiques and feedback loops
• Operationalized research in the product life cycle
• Standardized workflows to across projects
Drove UX Strategy Across Systems
• Leveraged research insights to identify key friction points
• Prioritized high impact initiatives with stakeholders
• Aligned teams around shared UX principles and goals
Enabled Cross-Functional Alignment
• Drove alignment between design, product, and engineering
• Navigated trade offs between user needs with business constraints
• Elevated UX as a strategic partner in decision-making
Result: More cohesive and insight-driven product direction
Impact
Key Improvements
- Guided Installation: Provides intuitive directions to eliminate guesswork during the initial physical and digital setup
- Hardware Configuration: Helps configure network settings and system parameters directly from a smartphone.
- Faster Deployment: Aims to reduce the time a technician spends on-site by automating parts of the provisioning process
Impact
Impact
Result: More predictable delivery and higher quality input
Enabled Cross-Functional Alignment
• Drove alignment between design, product, and engineering
• Navigated trade offs between user needs with business constraints
• Elevated UX as a strategic partner in decision-making
Built & Scaled Multidisciplinary Team
• Hired and onboarded 3 designers to support growing support
• Mentored designers and researcher to elevate craft and ownership
• Defined clearer roles and responsibilities across design and research
Result: Increased team autonomy and delivery capacity
Established Structure & Process
• Implemented design critiques and feedback loops
• Operationalized research in the product life cycle
• Standardized workflows to across projects
Result:Stronger collaboration and better product outcomes
Drove UX Strategy Across Systems
• Leveraged research insights to identify key friction points
• Prioritized high impact initiatives with stakeholders
• Aligned teams around shared UX principles and goals
Result: More cohesive and insight-driven product direction